Mabel Experience: An Absolutely Exceptional Experience with Eliana at Move to Madrid

I cannot say enough wonderful things about Eliana and the incredible support she provided during what could have been an overwhelming relocation process. Moving to Madrid with my family felt like an impossible challenge at times, but Eliana made it not only manageable—she made it feel like we had a trusted friend guiding us every step of the way.

Finding the Perfect Home Against All Odds

Our apartment search came with significant constraints that made the process particularly challenging. We needed to find a place within a very narrow geographic area due to our children’s school locations, which immediately limited our options. To complicate matters further, we were repeatedly rejected by landlords because we didn’t have Spanish income documentation—a common hurdle for newcomers that can feel insurmountable when you’re trying to secure housing from abroad or as a new arrival.
Even as a Latina who speaks Spanish, I encountered more hurdles than I ever expected. I had assumed that speaking the language fluently would smooth the path, but I quickly learned that navigating the Spanish rental market, understanding the local systems, and knowing the unwritten rules required much more than language skills alone. The bureaucracy, cultural differences, and specific expectations of Spanish landlords presented challenges I hadn’t anticipated. Eliana understood these nuances intimately and helped me navigate them with patience and expertise.
Eliana never once made us feel like our situation was too difficult or that we were asking for too much. Instead, she took on our challenge as her own mission. Over the course of a week and a half, she accompanied us to numerous viewings, advocating for us with landlords, explaining our situation with professionalism and persistence, and helping us navigate the complexities of the Spanish rental market. Her knowledge of the market, her relationships with property owners, and her genuine determination to find us the right home were absolutely instrumental in our success.

More Than a Service—Like Family

What truly sets Eliana apart is the warmth and genuine care she brings to her work. This wasn’t just a professional relationship; it felt like being welcomed into her family. My son, in particular, felt so comfortable with her—she had a natural way of making him feel at ease during what was a big transition for our whole family. Those small moments of kindness and personal connection made such a difference during a stressful time.
Eliana’s advice throughout the process was invaluable. She helped us understand neighborhoods, weigh our options realistically given our constraints, and make informed decisions. I can say with complete honesty: I could not have done this without her. The Spanish rental market is complex, and the administrative requirements can be baffling for newcomers. Eliana was our advocate, our advisor, and our support system all rolled into one.

Going Above and Beyond

Even after we secured our apartment, Eliana continued to help us settle in. She assisted us with practical matters like getting a Spanish phone number and setting up WiFi for our new place—details that might seem small but are essential when you’re trying to establish your life in a new country. These weren’t part of any contract or obligation; she simply wanted to make sure we were fully settled and had everything we needed.

Absolute Gratitude and Highest Recommendation

I am so incredibly thankful for the time, energy, and heart that Eliana invested in helping my family. She turned what could have been a frustrating, disappointing experience into one where we felt supported, understood, and ultimately successful. We absolutely love her and feel so fortunate to have had her expertise and kindness during our move.
If you’re considering a move to Madrid—especially if you’re facing challenges like school location constraints, lack of Spanish income documentation, or simply feeling overwhelmed by the process—I cannot recommend Eliana and Move to Madrid highly enough. She doesn’t just find you an apartment; she helps you build your new life in Madrid with compassion, expertise, and genuine care.
Thank you, Eliana, for everything. You made our dream of living in Madrid a reality, and we will be forever grateful.

Mabel Lajes-Guiteras, USA